Services
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Pegasys
- Article Count:
- 11
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Products
- Article Count:
- 7
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Shadow Match Features
- Article Count:
- 7
Call Center
Customer service representatives, call agents, sales representatives: We may all call these employees by different titles, but in the end, your business relies on their ability to constantly communicate with customers. Providing them with ready access to the all the information they need, when they need it, is essential if you want to stay competitive within the market. Using our Unified Communications platform you have the advantage of a blended Call Center both in Inbound & Outbound combining all communication channels such as Voice, Email, Chat, SMS, Fax, and Video into one platform.
Helpdesk
Looking for ways to improve your customer support and lower support costs? Does the idea of web based self help and the ability for your customers to submit and track their own support requests interest you? Our Customer Support Software Suite helps you create... an efficient, cost effective, web based customer focused support environment!
CRM
Boost Sales, Retain Customers and Save Money, our CRM Solution is designed to help your business communicate with prospects, share sales information, close deals and keep customers happy. Thousands of successful companies use CRMs everyday to manage sales, marketing and support.
As an open-source, web-based CRM solution, it is easy to customize and adapt to your changing needs. Our Solution is ideal for small and medium-sized companies, large enterprises and government organizations.
Workforce Management
We a complete workforce management planning cycle for small and medium inbound call centers which handle powerful features such as Call volume forecasting (weekly, daily, hour to quarter-hour), Agents staffing calculations, Shift design optimization, Agents scheduling/rostering, Breaks scheduling, Fully featured reports and much more.
Technology Partners
