Pegasys

Pegasys

Pegasys was founded on a simple belief “The solution you choose should go with your business; not your business with the solution you choose.” The Tanzanian customer service industry is still at its infant stages. Pegasys is focused on creating cutting-edge solutions for the Customer Service industry, solutions that complement your business and improve its efficiency and bottom line. Founded on a humble platform and with the idea of developing ingenious solutions for the customer service industry, Pegasys achieved quick success with its first and flagship product – the Pegasys Call Center Solution.
 
Within a short span of four years, Pegasys has quickly grown from its base in Pune, India to Center in Dar Es Salaam, Tanzania and boast of nearly 83 installations across 2 countries. Success has also brought new partners and we today have a strong network of engineers, specialists and consultants in the industry.
 
Our passion for cutting-edge technology and research has helped us develop many more insightful and innovative solutions for customer service. These include Call Center Systems, Helpdesk Solutions, Workforce Management Solutions, and Computerized Assessment Solutions. Each solution is careful chosen and has been tested for full scale integration.
 
While clients have been the life blood of Pegasys, our team has been the driving force behind our growth. Pegasys is proud to say that we have a team that is the right mix of specialists and generalists. While our technical backbone is strengthened by some of the sharpest software engineers in the industry, our marketing strength can be attributed to our out-of-the-box thinkers of the sales and support team.
 
Both teams draw further strength from our team mentors and managers, all of whom are veterans of the customer service industry. The insight that these mentors and managers bring with them has been instrumental in the success achieved by all of our products.